Chapman Acura is a renowned brand in the automotive industry, known for its top-notch vehicles and exceptional customer service. With a strong presence in the market, Chapman Acura has established itself as a leading provider of luxury vehicles, catering to the needs and preferences of discerning customers. The brand prides itself on delivering an unparalleled driving experience, combining cutting-edge technology, innovative design, and superior performance. Chapman Acura's commitment to excellence extends beyond the purchase of a vehicle, as they strive to provide ongoing support and satisfaction to their valued customers. With a team of knowledgeable professionals and a state-of-the-art facility, Chapman Acura ensures that every customer receives personalized attention and the highest level of service. Discover the excellence and sophistication that Chapman Acura has to offer, and experience luxury like never before.
Amenities and More
- Delivery
- Wheelchair-accessible seating
- Credit cards
- Debit cards
- NFC mobile payments
- LGBTQ+ friendly
- Transgender safe space
- In-store shopping
- Cheques
- Repair services
- Oil change
Reviews
We had the best experience at Chapman Acura.
Thank you Josh! We were locked out of our car. Josh went above and beyond to get us back into our vehicle. Thank you to the service manager. We will always come here. This is the 3rd vehicle we have purchased from here and we will get our next vehicle from Chapman Acura. Highflying recommend if you are wanting a personal touch and caring company to buy your car from.
My service advisor Alex was wonderful from start to finish! He showed me the waiting area and the beverage and snack bar. He was very thorough with explaining my service and went through a few pointers with my entertainment system.
Chapman Acura of Tucson has and always provides excellent service. Yesterday, Hector made my service experience a very pleasant one. The sales team and Service Department I can’t complain about. Plus if waiting there they provide plenty of goodies.
Great personal service. I don't like a hard sell and I did not experience that at Chapman(unlike another dealer I visited.) Courteous and personable with fair prices. Cannot ask for anything more IMO.
Greg was a good guy to work with friendly and Can you get me into the car ASAP? I will recommend Chapman dealership to anyone.💯 …
Consider yourself warned
Awful, awful dealership and I would strongly suggest you go elsewhere. Especially if you have to go in for any recalls.
UPDATE:
You can read response below for yourself. Please let me know if I mentioned anything in my review about a loaner car. Or availability of parts. This 1 star review is due to very poor customer service and a demeaning staff, Brandon.
I would highly suggest you go to another Acura dealership. Drive to Oro Valley. Not worth dealing with Chapman.
Service is great. Justin works with you on solving any issues with the car and updates the status of repairs and explains what service work was done or needed in the future.
I was greated at the portico, the attendant asked questions and confirmed the details of my service. I asked them to check the alignment and I waited in the customer oriented lobby for a couple hours. They explained everything abt the service appointment and went over it with a detailed printed report which I took home. Your tires are good for possibly another 20,000, etc. I laughed and commented abt how Acura is always trying to get me to buy a new vehicle, but why would I when my ‘21
RDX is so great? “That’s a big problem we have here at Acura, selling new vehicles to our current owners! We had a good laugh.
They were efficient and congenial and also had the non-mechanic services down!
We have purchased several new vehicles in our lifetime.
This experience was by far the best we ever had.
They took all time we needed made sure we were comfortable before moving forward.
Never felt rushed pushed or worked.
Thank You to Adrian our salesperson and Norman our Sales manager.
Chris and Kim
Location
4600 E 22nd St, Tucson, AZ 85711, United States
Hours
-
Monday
08:00 AM - 09:00 PM
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Tuesday
08:00 AM - 09:00 PM
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Wednesday
08:00 AM - 09:00 PM
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Thursday
08:00 AM - 09:00 PM
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Friday
08:00 AM - 09:00 PM
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Saturday
08:00 AM - 07:00 PM
- Sunday Close
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